Returns & Refunds Policy

📅
Right to Cancel
14 Days
From date of delivery
📦
Return Window
14 Days
Statutory right (+ goodwill extension available)
💶
Refund Time
14 Days
After we receive your return
⚠️
Faulty Items
2 Years
Statutory guarantee - report faults promptly

📋 EU Consumer Rights

Your Right to Cancel

Under Irish and EU consumer law - including the European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013 and the EU Sale of Goods Directive as transposed in Ireland - you have the right to cancel your order within 14 days of receiving your goods, without giving any reason.

To exercise this right, notify us within 14 days of delivery by:

Logging into your account and submitting a return request
Emailing us at contact@atomicparts.ie
Using our contact form

Once you notify us, you have a further 14 days to return the goods.

✅ Conditions

Return Conditions

To be accepted for a return, items must be:

Unused and uninstalled in any vehicle
In their original packaging, in undamaged condition
Accompanied by your order number or proof of purchase
Returned within 28 days of delivery

⚠️

Non-returnable items: Electrical components that have been connected or fitted, special-order parts, and any items marked as non-returnable at time of purchase cannot be returned unless they are faulty or incorrectly supplied.

🔧 Faulty Items

Faulty or Incorrect Items

If you receive a faulty, damaged or incorrect item, please contact us as soon as possible - ideally within 48 hours of delivery - with photographs of the issue and your order number. This helps us resolve it quickly. Your statutory rights are not affected by when you report the issue.

✅

We will arrange a free return and either send a replacement as quickly as possible, or issue a full refund including the original delivery charge.

📦 Process

How to Return

Request your return

Log into your account → My Orders → Request Return, or contact us directly by email or using our contact form. You can also access the return page here.

We confirm & provide address

We'll confirm your return request and provide the return address within 1 business day.

Pack & send

Pack the item securely in its original packaging. We strongly recommend using a tracked postal service.

Keep your proof of postage

Hold onto your proof of postage until we confirm receipt and your refund is issued.

🚚 Postage

Return Postage Costs

✅
Faulty / Incorrect Items
We cover return postage
🔄
Change of Mind
Your cost

💶 Refunds

Refunds

Once we receive and inspect the returned goods, we will process your refund within 14 days. Refunds are issued to your original payment method and you'll receive an email confirmation.

ℹ️

For change-of-mind returns, the standard delivery charge will be refunded. Any express or premium delivery surcharge you chose to pay is not refundable. Only the cost of the goods and standard delivery will be refunded.

❌ Cancellations

Order Cancellations

If you need to cancel an order that has not yet been dispatched, please contact us immediately. We will do our best to stop the shipment. Once dispatched, the standard 14-day returns process applies.

🛡️ Warranty

Warranty Claims

Under Irish consumer law, goods must conform to the contract for at least 2 years from delivery. If a part develops a genuine defect within this period, contact us with your order number, a description of the fault and photographs where possible.

Warranty does not cover damage caused by incorrect installation, misuse, modification or normal wear and tear.

Need help with a return?

Our team is here to help. Get in touch and we'll sort it out quickly.

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